Return & Refund Policy
At Om Clinic, we are committed to providing high-quality Ayurvedic and herbal products designed to support your overall health and wellness. We believe in transparency, customer satisfaction, and trust.
This Return & Refund Policy outlines the conditions under which products can be returned, replaced, or refunded. By purchasing from our website, you agree to the terms mentioned below.
Nature of Our Products
Our products include:
- Ayurvedic digestive supplements
- Herbal detox powders
- Skin care herbal formulations
- Pain relief tablets
These are consumable health products, and due to hygiene and safety reasons, we maintain strict return guidelines.
Eligibility for Returns
Eligible Conditions
You can request a return or replacement if:
- You received a damaged product
- You received a wrong product
- The product is expired at delivery
- The package is tampered or leaking
Non-Eligible Conditions
Returns will NOT be accepted if:
- Product is opened or used
- Customer changed their mind
- Product ordered by mistake
- Minor packaging differences
- Delay in delivery due to courier
Return Request Timeframe
All return requests must be raised:
👉 Within 48 hours of delivery
How to Request a Return
Email us at:
Include:
- Order ID
- Product name
- Issue description
- Images or unboxing video
Return Approval Process
- Requests are reviewed within 24–48 hours
- Additional proof may be requested
- Approved requests will receive return instructions
👉 Note: Unauthorized returns will not be accepted.
Return Shipping Policy
If Issue is from Our Side
- Free pickup arranged OR
- Shipping cost reimbursed
If Not Eligible
- Customer must bear return shipping cost
Refund Policy
Refunds are processed only after:
- Product inspection (if required)
- Approval confirmation
Refund Mode
- Original payment method
- Bank transfer / UPI (for COD orders)
Refund Timeline
- 👉 5–7 business days
Replacement Policy
We offer replacements in case of:
- Damaged product
- Incorrect product delivered
Cancellation Policy
Allowed
- Before order is shipped
Not Allowed
- After dispatch
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
📧 Email: omclinicahmedabad@gmail.com
📞 Phone: +91 9023769803
📍 Address: Ahmedabad, India